I wrote this letter in 2013 while working at Blue Cross of Rhode Island as a senior writer. The letter was part of a campaign created to help Blue Cross members understand the many changes happening under Obamacare. It’s an example of plain language writing that breaks down complicated information with simple terms and actionable steps. After the letter was mailed, we were happy to see that it was introduced by U.S. Senator Sheldon Whitehouse at a congressional hearing. He cited the letter as an example of the good work that was happening in Rhode Island to help people navigate the new federal law.

The link below will take you to a video of the hearing. Listen around the 4:47 mark to hear Senator Whitehouse’s comments.